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From ensuring the power grid is up, providing proactive service, and, especially now, ensuring customers get real-time updates, utility companies face significant challenges and need to rethink how they handle mission-critical work. Organizations are looking to technology for support with the need to deliver essential services better and faster. Discover how your organization can navigate a digital transformation to improve operational efficiencies, strengthen customer relationships, and accelerate its road to net-zero.
Join this session to learn how your organization can navigate digital transformation. You’ll learn how to gain operational efficiencies, strengthen customer relationships, and speed up your road to net-zero
Top 5 Key Takeaways: ● Navigate digital transformation to improve operational efficiencies and strengthen customer relationships ● Increase productivity, online and offline, with Salesforce Field Service ● Adapt to meet rising utility customer expectations by connecting utility customer service and engagement on a single, flexible platform ● Leverage automation to prioritize essential job and save employees time ● Deliver digital-first personalized customer service on one connected platform
At Salesforce we bring companies and customers together. Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilizing your business, reopening, and getting back to delivering exceptional customer experiences.
Salesforce Field Service empowers teams to provide a connected service experience, by connecting the back office to the field, so organizations can elevate employee interactions and exceed customer expectations every time. Salesforce Energy & Utilities Cloud helps connect utility customer service and engagement on a single, flexible platform. With Customer360, Salesforce Field Service, and Energy & Utilities Cloud you will transform your business and become a leader in the energy digital transformation.
Learn more:Visit: https://www.salesforce.com/Phone: 800-664-9073Email: ServiceCloudEvents@salesforce.com
